BJ
Barkies J

1 reviews | Active since Apr 2017

20 Apr 2017, 10:22

InsureAfrica Unfair Bussiness Practise

<p>Like any other Motor/Mechanical Warranty you should be very carefull of InsureAfrica as well. They make use of unfair bussiness practises towards clients. They insist on stripping your vehicle before they make their decision whether they will approve a claim or not, when they decline the claim it's based on things they could have declined the claim on before the need to strip the vehicle, in the end you are left with a dissasembled vehicle which is unable to be drivven any further. This also happens after you discuss your cencern with them of stripping the vehicle.</p>

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Replies (2)
InsureAfrica Underwriting Managers (Pty) Ltd
InsureAfrica Underwriting Managers (Pty) Ltd's reply20 Apr 2017, 10:41
Official

Dear Mr Joubert,

On behalf of InsureAfrica , we would like to apologise for the inconvenience caused to you regarding your recent claim with us.

This has been escalated to our complaints department and our Customer Care department will contact you shortly to discuss this with your personally.

Thank you kindly.

InsureAfrica Underwriting Managers (Pty) Ltd
InsureAfrica Underwriting Managers (Pty) Ltd's reply20 Apr 2017, 12:10
Official

Dear Mr Joubert,

Our Customer Care department has made contact with you. I will therefore mark your review as finalized and we will continue to correspond with you via your personal mobile number and email address.

Thank you kindly.