Insurance claim

Hi my name is Banele I have been trying to claim to InsureAfrica for a long time now since February I have been waiting for their response. The problem here is that I have extended my plan with them but always when I get to the dealer they have not activated my plan now I had to take the car elsewhere for my services continued paying them the money but they kept not activating my cz with the Hyundai dealer till I faced an engine breakdown with the car they asked me to provide them with invoices . And i did provide them with invoices then on March they told me that they have to speak to the workshop that was doing my services since then they never said anything and I feel like my money has been going down to the drain .