SN
Soso N
1 reviews | Active since Oct 2016
28 Feb 2023, 15:13
Horrible Customer Service
I was given a repairs authorisation letter by this company in January 2023. The dealership submitted a claim of the authorised R8000 before the 20th of Feb 2023 and only R5000 was paid citing incorrect address on the invoice. The address was rectified then the claim was delayed again due to an incorrect VAT number on the invoice even though the initial R5000 they paid had the same VAT number they claim to be incorrect. This terrible service has caused unneccesary delays and inconvenience as a result I will cancel this policy and look for a company that cares about it's clients.
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Replies (1)
InsureAfrica Underwriting Managers (Pty) Ltd's replyOfficial
01 Mar 2023, 16:43Good day Sir, it is not the responsibility of the Insurer or the Administrator to ensure that your quote and/or invoice is correct. This remains the responsibility of both you and your elected repairer. The purchase of a Warranty does not negate you of your duties to ensure that you submit correct documentation. Your statement that the Administrator delayed your claim is therefore factually incorrect and regarded with the dismay it deserves.
Regards, InsureAfrica
Regards, InsureAfrica
InsureAfrica Underwriting Managers (Pty) Ltd's reply01 Mar 2023, 16:43
Official
Good day Sir, it is not the responsibility of the Insurer or the Administrator to ensure that your quote and/or invoice is correct. This remains the responsibility of both you and your elected repairer. The purchase of a Warranty does not negate you of your duties to ensure that you submit correct documentation. Your statement that the Administrator delayed your claim is therefore factually incorrect and regarded with the dismay it deserves.
Regards, InsureAfrica
Regards, InsureAfrica