1 reviews | Active since Jun 2018
Have I made the right choice?
This is not so much a complaint or complement but rather a concern. I have a policy. I have picked up an issue with my vehicle and yet to submit a claim! I decided to check out reviews about the company before I proceed as I have heard many a horror tale about claims on these types of warranty. lol and behold, I have seen all these negative reports and I am now traumatized and deeply concerned as to whether I have made a good choice! I share the sentiment of some concerning the fact that these policies are not explained in detail by dealerships. They merely highlight payment cover! So I ask, am I going to be further traumatized? Am I going to get the service I thought I was buying into? Are your turn around times really as dragged out as expressed by some clients? Guess your response here-to will give me an indication
Good Morning,
Thank you very much for your comments above as we value our client's input and feedback.
Whilst we have received a hand full of complaints here on the hello peter site, I assure you that we have resolved each and everyone of them in the best interest of the client.
In most instances where the turn around time of the claim was affected this was due to documentation not being available either from the client and/or repairing dealer. We as the Administrator allow you to take your vehicle to any RMI or Manufacturer approved workshop in order for you to have peace of mind that your vehicle will be repaired to the standards to which you expect. However, this can, in some instances lead to delays which are out of our control.
You further highlighted that the warranty was not explained to you in detail. My contact details are *** and you are most welcome to contact me with any queries or concerns that you have. Can you please be so kind as to advise who the Selling Dealer was so that I am able to address their lack of clarity when selling our warranty to you. We pride ourselves on outstanding customer care and excellent service and assure you of our best attention at all times.
Thank you for your feedback above.
Kind regards,
InsureAfrica
Good Morning,
Thank you very much for your comments above as we value our client's input and feedback.
Whilst we have received a hand full of complaints here on the hello peter site, I assure you that we have resolved each and everyone of them in the best interest of the client.
In most instances where the turn around time of the claim was affected this was due to documentation not being available either from the client and/or repairing dealer. We as the Administrator allow you to take your vehicle to any RMI or Manufacturer approved workshop in order for you to have peace of mind that your vehicle will be repaired to the standards to which you expect. However, this can, in some instances lead to delays which are out of our control.
You further highlighted that the warranty was not explained to you in detail. My contact details are *** and you are most welcome to contact me with any queries or concerns that you have. Can you please be so kind as to advise who the Selling Dealer was so that I am able to address their lack of clarity when selling our warranty to you. We pride ourselves on outstanding customer care and excellent service and assure you of our best attention at all times.
Thank you for your feedback above.
Kind regards,
InsureAfrica