1 reviews | Active since Mar 2025
Car Service plan
I took a car service plan on July 2022 with mileage of 41247km which was expiring in 86247km its been two years now i claimed three times. March 2023,October 2023 and April 2024.
Since April 2024 I've been paying and today my car is due for service my car protection cant pay for the car service cost, i must pay from my pocket while i paid them for almost a year now and never claimed, if my mileage expired in 86247 i was told that it will be up to me if i continue with the payment and my cost will be covered as per my cost after the mileage target which was overdue April 2024 and i continued with the payments as i wanted to save money for my car to be serviced.
now my car need to be serviced and my claim is not approved
how come i pay a service plan and claim is not approved while not even once i missed my debit arrangement date.
How can you pay a plan that you are not going to benefit from ?
I am paying a whole R437 a month X 10 months =4,370 that i paid without a claim.
Now i cant claim and i must pay the same service from my pocket how?
We have attempted to reach out to you a number of times via the email address provided above. The Plan you took was a term Service Plan which was payable monthly. This is done as a convenience to you, the Plan holder so that you don't have to pay the full amount payable up front.
At point of sale, you agreed to the T & C of the Plan which was that you had to pay the 'full' term in order to get the benefits provided to you.
The mileage expired as you drove the allocated mileage you elected to take out and for which you paid. All your prior claims were paid and based on that; you are now in a deficit to the company.
It is further noted that you cancelled the D/O thereby reneging on the agreed terms.
Regards, InsureAfrica
We have attempted to reach out to you a number of times via the email address provided above. The Plan you took was a term Service Plan which was payable monthly. This is done as a convenience to you, the Plan holder so that you don't have to pay the full amount payable up front.
At point of sale, you agreed to the T & C of the Plan which was that you had to pay the 'full' term in order to get the benefits provided to you.
The mileage expired as you drove the allocated mileage you elected to take out and for which you paid. All your prior claims were paid and based on that; you are now in a deficit to the company.
It is further noted that you cancelled the D/O thereby reneging on the agreed terms.
Regards, InsureAfrica