Bad service

On the second of December I have, dropped my car for a service at an approved rmi workshop. I then received a quote from my mechanic, I then contacted insure africa and spoke to a guy named jerry , and he advised me to send the quote to him directly *** and I copied the mechanic so he can see what's going on and if the payment is made. Tuesday I phoned and ask for an update, cause I didn't get no reply to the mail. I spoke to jerry again and he says that they are working on it. Wednesday I call again ,and still no reply on email and no phone call, and no car .I spoke to jerry and I told him to reply to my mail atleast so I don't have to keep calling . Yesterday that is 5/12/2019 when i called jerry tells me that there is no proof of the payment for the service policy and he says someone is speaking to the dealership which is funnel cars in hillcrest where i purchased the car from. They will contact them and ask for proof of payment. I finally get a call from insureafrica saying they cannot get hold of them. Today I had to take my car out from the workshop still nothing on email. Is insureafrica stalling so I exceed my kilometers and then say you are not paying, I am very disappointed with the service.i dnt feel as I client I feel as I'm the agent with all the back for forth calls I have made.