1 reviews | Active since May 2017
Unauthorized debit order
<p>Moments after buying a tablet from Takealot I had a debit order for R98 off my account.</p> <p>The reference is EPIC. </p> <p>Takealot say they are not affiliated with any insurance company. This leaves the only culprit to be iPay through which the EFT payment was done. They are the only ones with access to my account number. </p> <p>I would like Takealot, iPay, Insure Group and Absa to explain how this is possible without my authorization! </p> <p> </p>
Dear henrivdr
We acknowledge that where EPIC forms part of the reference number - this indicates that this is a debit order that was executed by us on instruction from one of our clients.
We would like to assist to direct you the the business who should have authority and have given us instruction to execute this reference, but this will unfortunately require further effort from you.
You can visit our website at this link: https://www.insuregroup.co.za/Forms/debitorder.html and complete the required information requested regarding this debit - please include the full reference number as indicated on the bank statement. A service consultant will be in contact with you to assist.
Alternatively you can phone our office on *** and ask to be directed to a service consultant who will assist you. Or you can forward your contact details to *** quoting the reference number HP0617/136 and we will escalate your matter for attention.
We apologise for the additional effort required, but would really like to assist you in resolving the matter.
Best regards,
Dear henrivdr
We acknowledge that where EPIC forms part of the reference number - this indicates that this is a debit order that was executed by us on instruction from one of our clients.
We would like to assist to direct you the the business who should have authority and have given us instruction to execute this reference, but this will unfortunately require further effort from you.
You can visit our website at this link: https://www.insuregroup.co.za/Forms/debitorder.html and complete the required information requested regarding this debit - please include the full reference number as indicated on the bank statement. A service consultant will be in contact with you to assist.
Alternatively you can phone our office on *** and ask to be directed to a service consultant who will assist you. Or you can forward your contact details to *** quoting the reference number HP0617/136 and we will escalate your matter for attention.
We apologise for the additional effort required, but would really like to assist you in resolving the matter.
Best regards,