Unauthorized Debit Order
<p>I was debited R98 on the 16th of May. It if definitely not an authorized debit order as I use a broker for all my short term insurance needs. The bank reference is SKYMASTERTSKY*****668.</p> <p> </p> <p>I phoned FNB, who in tun referred me to the number ********** 062. When phoning this number I was informed that they are part of the Insure Group. My details were taken and I was informed that I would get a response within one business day. I still have not received a response. They also did not provide a reference number in response to the phone call.</p>
Dear reine-dalton -
We are sorry to heart about your bad experience with our business and the delay in our response.
If your issue has not been resolved yet, please be so kind as to forward your contact details to marketing@insuregroup.co.za quoting the reference number HP0617/010 in order for us to ensure that we escalate your query. We apologise for requesting further effort from you - but we would very much like to assist.
Dear reine-dalton -
We are sorry to heart about your bad experience with our business and the delay in our response.
If your issue has not been resolved yet, please be so kind as to forward your contact details to marketing@insuregroup.co.za quoting the reference number HP0617/010 in order for us to ensure that we escalate your query. We apologise for requesting further effort from you - but we would very much like to assist.