1 reviews | Active since Jun 2017

01 Jun 2017, 14:39

Unauthorised Debits aka Theft

<p>I recieved a debit order from this company yet I have never dealt with this company previously. Called the bank to verify this and check which company has authorised this as it showed as something different on my statement. The bank and I are both unaware of the company but they had given me the contact number which goes to Insure Group. Now i have read numerous other similar complaints and I have read Insure Groups responses. They claim they are not **********, well if they are not...then they are dealing with ********** people because the amount that was debited was not equivalent to any of my debits, so Insure Group cannot use the arguement that they claim on behalf of other companies. This is *****ing...You have ****** money from my account Insure Group. If any of my existing debits have changed, the company should have called me and notified me, but your amount does not even match or come near any of my debit amounts. Luckily for you Insure Group, I have already reversed your thieving ******* debit order...Try to ***** from me again and you will have a much bigger problem. Please turn yourselves into the authorities for your theft and pay back the money!!!</p>

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Replies (1)
Insure Group Managers
Insure Group Managers's reply01 Jun 2017, 23:29
Official

Dear kamil-ramlaul -

We do apologise for the bad experience you have had with our company.

We understand that you have reversed the debit order in question, but would however still want to investigate the matter to establish the facts around this debit order. In order to do so, we would need your assistance.

Please may we ask you to forward your contact details to *** quoting the reference number HP0617/034 in order for us to investigate. Your assistance in this regard will be highly appreciated.