1 reviews | Active since Jun 2017

01 Jun 2017, 09:31

Unauthorised debit order

<p>They took my money R129 on debit order that I never cleared them for. I have no insurance with anyone for them to be taking money. </p> <p> </p> <p>This is *****ing! When i tried to phone them. It keeps saying its transfering me or i get cut off. No answer by any of their numbers. I am very upset at this. It looks to be a ****. </p>

0
Replies (5)
Insure Group Managers
Insure Group Managers's reply01 Jun 2017, 19:43
Official

Dear vincent-jacobs

We do apologise for the difficulty you have experienced with our business in trying to resolve this matter.

We have been experiencing technical difficulties with our telephone lines and switchboard functionality throughout the day and understandably this would have further aggravated your frustration. These technical issues have now been resolved and you may want to try again to report your matter to us telephonicaly on (***0.

Alternatively, please forward your contact details to *** quoting the reference number HP0617/171 in order for us to escalate the matter.

We regret having to ask you to go through more effort, but we would really like to assist you in resolving the matter.

Best regards,

Insure Group Managers
Insure Group Managers's reply01 Jun 2017, 19:43
Official

Dear vincent-jacobs

We do apologise for the difficulty you have experienced with our business in trying to resolve this matter.

We have been experiencing technical difficulties with our telephone lines and switchboard functionality throughout the day and understandably this would have further aggravated your frustration. These technical issues have now been resolved and you may want to try again to report your matter to us telephonicaly on (***0.

Alternatively, please forward your contact details to *** quoting the reference number HP0617/171 in order for us to escalate the matter.

We regret having to ask you to go through more effort, but we would really like to assist you in resolving the matter.

Best regards,

Insure Group Managers
Insure Group Managers's reply01 Jun 2017, 19:46
Official

Dear vincent-jacobs

We do apologise for the difficulty you have experienced with our business in trying to resolve this matter.

We have been experiencing technical difficulties with our telephone lines and switchboard functionality throughout the day and understandably this would have further aggravated your frustration. These technical issues have now been resolved and you may want to try again to report your matter to us telephonicaly on (***0.

Alternatively, please forward your contact details to *** quoting the reference number HP0617/171 in order for us to escalate the matter.

We regret having to ask you to go through more effort, but we would really like to assist you in resolving the matter.

Best regards,

Insure Group Managers
Insure Group Managers's reply01 Jun 2017, 19:46
Official

Dear vincent-jacobs

We do apologise for the difficulty you have experienced with our business in trying to resolve this matter.

We have been experiencing technical difficulties with our telephone lines and switchboard functionality throughout the day and understandably this would have further aggravated your frustration. These technical issues have now been resolved and you may want to try again to report your matter to us telephonicaly on (***0.

Alternatively, please forward your contact details to *** quoting the reference number HP0617/171 in order for us to escalate the matter.

We regret having to ask you to go through more effort, but we would really like to assist you in resolving the matter.

Best regards,

Insure Group Managers
Insure Group Managers's reply01 Jun 2017, 19:48
Official

Sorry for the multiple responses ... the Hello Peter website seems to have had some difficulties.

Best regards,