1 reviews | Active since May 2016
Unauthorised Debit on my account
<p>Yesterday I got an sms to say that an amount of R129.00 had been debited from my account with the reference being GALAXY. I contacted Standard Bank who checked and said it was an unauthorised debit "no agreement in place" between me and this company. They said they would reverse it free of charge but if I wanted to put a stop on the debit it would cost me R47 and if I wanted to know the company details they would send me details for another R30. So I had to pay R77 out of my pocket to find out that YOUR company is debiting my account.</p> <p>This is ******* and ********** and I see there is a similar complaint from April.</p> <p>Where did you get my personal banking details from - I have never heard of you up to this point.</p> <p>I expect a full explanation as well as a refund of the R77 I had to pay to protect my OWN account.</p>
Dear sam1971 -
Insure Group Managers is a licensed financial services provider - licensed by the Financial Services Board (License number FSP 45351) providing financial services (which includes debit order collections and premium payment services) as an intermediary to mainly the short-term insurance market. You can get full details of the nature of our business on our website at www.insuregroup.co.za.
We suspect that some unauthorised and possibly ********** debit orders have been submitted to us for processing by one or more of our clients.
We are still investigating this and would appreciate your assistance in doing so by forwarding your contact details to *** quoting the reference number HP0617/511 in order for us to engage further with you regarding this matter.
Dear sam1971 -
Insure Group Managers is a licensed financial services provider - licensed by the Financial Services Board (License number FSP 45351) providing financial services (which includes debit order collections and premium payment services) as an intermediary to mainly the short-term insurance market. You can get full details of the nature of our business on our website at www.insuregroup.co.za.
We suspect that some unauthorised and possibly ********** debit orders have been submitted to us for processing by one or more of our clients.
We are still investigating this and would appreciate your assistance in doing so by forwarding your contact details to *** quoting the reference number HP0617/511 in order for us to engage further with you regarding this matter.