nR
nick R
1 reviews | Active since Mar 2012
01 Jun 2019, 20:21
******* debit of funds
Insure Group Managers just debited R1,180.00 from my account and I have never even heard of them. I have filled a case of ***** against them with ABSA and will be following up with the appropriate authorities.
Helpful (0)
Replies (2)0
Replies (2)
Insure Group Managers's replyOfficial
03 Jun 2019, 20:12Dear nick R
It is unfortunate that you had a bad experience with this debit order.
Our office did investigate the matter and according to our systems, this debit has not been generated by Insure Group Managers. Our office has been in direct email contact with you explaining the matter.
We can assure you that as a licensed Financial Service Provider (FSP 45351) we have no tolerance for unauthorised and ******* debit orders and take comprehensive precautionary measures to prevent such debit orders from entering our system.
You have taken the correct action by filing a ***** case with the relevant bank and following up with the relevant authorities. We welcome such action by consumers as it contributes to eradicating ******** debit orders in the payment system.
It is unfortunate that you had a bad experience with this debit order.
Our office did investigate the matter and according to our systems, this debit has not been generated by Insure Group Managers. Our office has been in direct email contact with you explaining the matter.
We can assure you that as a licensed Financial Service Provider (FSP 45351) we have no tolerance for unauthorised and ******* debit orders and take comprehensive precautionary measures to prevent such debit orders from entering our system.
You have taken the correct action by filing a ***** case with the relevant bank and following up with the relevant authorities. We welcome such action by consumers as it contributes to eradicating ******** debit orders in the payment system.
Insure Group Managers's reply03 Jun 2019, 20:12
Official
Dear nick R
It is unfortunate that you had a bad experience with this debit order.
Our office did investigate the matter and according to our systems, this debit has not been generated by Insure Group Managers. Our office has been in direct email contact with you explaining the matter.
We can assure you that as a licensed Financial Service Provider (FSP 45351) we have no tolerance for unauthorised and ******* debit orders and take comprehensive precautionary measures to prevent such debit orders from entering our system.
You have taken the correct action by filing a ***** case with the relevant bank and following up with the relevant authorities. We welcome such action by consumers as it contributes to eradicating ******** debit orders in the payment system.
It is unfortunate that you had a bad experience with this debit order.
Our office did investigate the matter and according to our systems, this debit has not been generated by Insure Group Managers. Our office has been in direct email contact with you explaining the matter.
We can assure you that as a licensed Financial Service Provider (FSP 45351) we have no tolerance for unauthorised and ******* debit orders and take comprehensive precautionary measures to prevent such debit orders from entering our system.
You have taken the correct action by filing a ***** case with the relevant bank and following up with the relevant authorities. We welcome such action by consumers as it contributes to eradicating ******** debit orders in the payment system.
nR
nick R's updateReviewer Update
03 Jun 2019, 20:22Thank you for replying. I have confirmation from my bank, ABSA, that is it WAS your company who removed the funds and then promptly put them back when I kicked up a fuss with ***** departments etc (how else would I have your name? I had never heard of you before). Not much more I can say to that, other than looking at hello peter you have an Average rating of 1.21 from 24 reviews, there is a reason for that. I rep**** to the emails I was sent, but having someone tell me that my bank got it wrong means I'll leave it in their hands now. I have requested that ABSA follow up with your claim that both of their colleagues got it wrong.
nR
nick R's update03 Jun 2019, 20:22
Reviewer Update
Thank you for replying. I have confirmation from my bank, ABSA, that is it WAS your company who removed the funds and then promptly put them back when I kicked up a fuss with ***** departments etc (how else would I have your name? I had never heard of you before). Not much more I can say to that, other than looking at hello peter you have an Average rating of 1.21 from 24 reviews, there is a reason for that. I rep**** to the emails I was sent, but having someone tell me that my bank got it wrong means I'll leave it in their hands now. I have requested that ABSA follow up with your claim that both of their colleagues got it wrong.