1 reviews | Active since Feb 2014
********** - Debiting bank account without authorisation
<p>Last week a debit went off on my bank account. Upon contacting the bank, I have been advised that the debit was requested by Insure Group Managers.</p> <p> </p> <p>I immediately contacted IGM who advised that they are only collectors of premiums for insurance companies. I asked if that is the case then what type of insurance I took out and the operator also could not advise but refered me to another company called YMSolutions.</p> <p> </p> <p> </p>
Dear Naheed -
We are very sorry for the bad experience you are having with our business.
The consultant that have assisted you followed the correct procedure and referred you to the company who has provided us with the authority to debit your account.
However, we would like to assist further and escalate your issue, however that would unfortunately require some additional effort from you. Please may we ask that you forward your contact details to *** quoting the reference number HP0617/104 in order for us to assist further.
You will also find more details on our business on our website at www.insuregroup.co.za where the following link will provide further insight into our debit order process: https://www.insuregroup.co.za/Forms/debitorder.html
Dear Naheed -
We are very sorry for the bad experience you are having with our business.
The consultant that have assisted you followed the correct procedure and referred you to the company who has provided us with the authority to debit your account.
However, we would like to assist further and escalate your issue, however that would unfortunately require some additional effort from you. Please may we ask that you forward your contact details to *** quoting the reference number HP0617/104 in order for us to assist further.
You will also find more details on our business on our website at www.insuregroup.co.za where the following link will provide further insight into our debit order process: https://www.insuregroup.co.za/Forms/debitorder.html