1 reviews | Active since Mar 2017
*****?
<p>I was debited an amount od R129 on my account with a weird description Galaxy. I called my bank and they gave me the number for Insurance group : +27 11 ********** . When I called the women who answered was unclear and when I asked her to repeat the company name she kept quiet and dropped the call. </p> <p>I then tried calling back several times but the call just gets cut. </p> <p>I did not authorise a debit order of this nature and when searching it seems that this is a common practice where this amount or R99 gets debited from your account through this company.</p> <p>How do not understand how a seemingly legit company can get away with unauthorised transactions?????</p>
Dear nishaat101
Firstly we have to apologise for the poor handling of your phone call. We have been experiencing technical difficulties with our telephone lines and switchboard functionality during the day. These issues have since been resolved and you may want to try again to phone our switchboard and speak to one of our service consultants.
We would really like to assist you with trying to resolve your query. Please may we ask you to forward your contact details to *** and quote the reference number HP0617/117 in order for us to escalate your query.
You may also want to visit our website at www.insuregroup.co.za and follow the Debit Order Query link under the Contact Us section to learn more about the debit orders we process. You can also submit your query by providing all the requested details. One of our Service Consultants will then contact you to assist. We are sorry for requesting further effort from you, but we would reallylike to assist in resolving your issue.
Best regards,
Dear nishaat101
Firstly we have to apologise for the poor handling of your phone call. We have been experiencing technical difficulties with our telephone lines and switchboard functionality during the day. These issues have since been resolved and you may want to try again to phone our switchboard and speak to one of our service consultants.
We would really like to assist you with trying to resolve your query. Please may we ask you to forward your contact details to *** and quote the reference number HP0617/117 in order for us to escalate your query.
You may also want to visit our website at www.insuregroup.co.za and follow the Debit Order Query link under the Contact Us section to learn more about the debit orders we process. You can also submit your query by providing all the requested details. One of our Service Consultants will then contact you to assist. We are sorry for requesting further effort from you, but we would reallylike to assist in resolving your issue.
Best regards,