1 reviews | Active since Nov 2016
***** SHADY THEIVES - ******* DEBIT OF ACCOUNTS
<p>This company debits bank accounts with an amount of R150 when you call them to inquire they ask for a bank account details in order to inquire. they cannot trace with Reference No on bank statement or any other details, they cannot verify what service they debiting for. They say they are debiting on behalf of an insurer (over 200 insurers they say). The bank cannot stop the debit they can only reverse the amount each month. Strange that my so called policy has not cancelled due to non payment.</p>
Dear BeverlyR
We are sorry to hear about your negative perception about our business. We can however assure you that as a registered Financial Services Provider, licensed by the Financial Services Board (FSP 45351) we do not conduct any improper business and upholds governance of the highest standards in the execution of our business. Please visit our Website at www.insuregroup.co.za to read more about our business and the services we offer our clients.
The information provided by our Service Consultant is correct. They will always do their utmost best to provide you with the contact details of the company (institution) that has instructed us to debit your account on their behalf. In some cases the reference number on the bank statements linked to the specific debit order is not complete making it impossible for our Service Consultants to interrogate our system to find the details regarding your debit order. In such cases the Consultant may request your banking details while speaking to you personally in order to refine the search on our systems.
W collect mostly insurance premiums, but do also collect some non-insurance debit orders. We do not hold the details of the transaction behind the debit order and therefore as a last step will provide you with all the details and would request you to address your query directly with the institution who instructed us to debit your account.
We trust that this explanation will assist you to better understand the nature of ou business and assist you with future debit order queries where the bank may refer you to us as the debiting institution on your account.
Dear BeverlyR
We are sorry to hear about your negative perception about our business. We can however assure you that as a registered Financial Services Provider, licensed by the Financial Services Board (FSP 45351) we do not conduct any improper business and upholds governance of the highest standards in the execution of our business. Please visit our Website at www.insuregroup.co.za to read more about our business and the services we offer our clients.
The information provided by our Service Consultant is correct. They will always do their utmost best to provide you with the contact details of the company (institution) that has instructed us to debit your account on their behalf. In some cases the reference number on the bank statements linked to the specific debit order is not complete making it impossible for our Service Consultants to interrogate our system to find the details regarding your debit order. In such cases the Consultant may request your banking details while speaking to you personally in order to refine the search on our systems.
W collect mostly insurance premiums, but do also collect some non-insurance debit orders. We do not hold the details of the transaction behind the debit order and therefore as a last step will provide you with all the details and would request you to address your query directly with the institution who instructed us to debit your account.
We trust that this explanation will assist you to better understand the nature of ou business and assist you with future debit order queries where the bank may refer you to us as the debiting institution on your account.