Disgusting blatantly *****ing our money!!
<p>On waking up on the 1st of June, I discovered that money had been taken from my account with the reference being that of "Galaxy". I called the bank to query what was going on only to be told that they would investigate who this was for me but that they could do nothing further, I had to pay out of of pocket for this information as I know I had not signed any debit orders or given out my banking details. I then received the details from Standard Bank but have yet been able to make contact as the phone number doesn't work. Due to this ********** debit order going off my account it has put me in the negative and now I too have to pay a bouncing fee for this stop order to go through and if I want to protect myself in the future I have to pay an additional fee to the bank to protect myself from you *******ly taking money from me. So not only am I being ****** by you whilst you break he law I have to also pay out my own money with the hopes that someone will stop you. </p> <p> </p> <p>This is disgusting and because you *****ing money I am now a couple of hundred out of pocket and still no answers. </p> <p> </p> <p>With the amount of complaints being laid by other people you would think that a company that has been in business for 25 years would have done things the legal way and insured that all stop orders run were in fact signed off by the parties being debited. </p>
Dear luutske-powlesland -
We do apologise for the frustration and aggravation this matter has caused you.
If you look at the complaints having been received, you will note that most of them occurred within the first few days of June 2017 while we receive very few complaints in general. This supports the fact that we indeed operate the business in an ethical and legal manner, ensuring that debit orders we collect on behalf on our clients are properly mandated.
We are currently investigating the incidents that occurred from 31 May onwards to establish the root cause of how possible unauthorised and ********** debit orders have been submitted for processing to us.
We can assure you that we are very concerned about the situation and are taking this investigation seriously to ensure that we can take proper measures to avoid such a situation from occurring again.
Dear luutske-powlesland -
We do apologise for the frustration and aggravation this matter has caused you.
If you look at the complaints having been received, you will note that most of them occurred within the first few days of June 2017 while we receive very few complaints in general. This supports the fact that we indeed operate the business in an ethical and legal manner, ensuring that debit orders we collect on behalf on our clients are properly mandated.
We are currently investigating the incidents that occurred from 31 May onwards to establish the root cause of how possible unauthorised and ********** debit orders have been submitted for processing to us.
We can assure you that we are very concerned about the situation and are taking this investigation seriously to ensure that we can take proper measures to avoid such a situation from occurring again.