Did what was needed and swiftly so

Had to track down where a unknown "EPIC3" debit order came from. I filled out their online form at night and they swiftly contacted me the next morning. They not only gave me the details (name and number) of who authorized the deduction, but also what type of deduction it was. That enabled me to track down the culprit that I'm dragging to the Ombudsman atm.

Their call center agent was polite and knew exactly what she was doing. I unfortunately can't remember her name but thank you very much!