Urgent Complaint – Incorrect Debits & Missed Premium Payment

I am extremely frustrated with the ongoing issues regarding my policy payments. I missed my monthly premiums because you attempted to debit a closed account, despite my repeated requests to update my banking details since January 2025. Additionally, in February, I was double debited incorrectly, adding to the mess.

Despite multiple calls and emails, this issue remains unresolved. This is entirely your fault, and I am now deeply concerned about the reliability of my policy—if my phone gets ******, will you even honor my claim?

I demand an immediate resolution and a call from a complaints manager to ensure this does not happen again. If this is not rectified promptly, I will have no choice but to escalate the matter to the Ombudsman.

I expect urgent feedback.

Sincerely,