Reinstate

The worst experience I have ever has, its as if they dont want to insure this phone. yes policy lapsed because I change my banking details, I called on the 5th February I wast told they will reinstate it but before that they need me to answer some questions I did and I expressed there that if they reinstate it I would like to change by banking details for it. They said in that email they will respond “ We will email your confirmation of the policy and provide the policy wording.

Our response is 24-48 business hours, Monday to Friday from 08:30 to 17:00.”

But I looked for the email I never received it. Then I though ohk the guy did say they may/may not reinstate. 25 last month I funded that account with R200 as the policy preminum was not above that for just incase they missed to send me the email. Today Im looking at the bank statement of that old account I was using and to my discovery they tried to debit R455 which if they had informed me I would have been prepared. i guess now it cant be reinstated and its late because they forgot to give me and update of whether my plea was succesful and they forgot to tell me how much will be my February debit order