iStore Insure Claim Nightmare – No Communication, No Phone

I submitted an insurance claim to iStore Insure on 13 May 2025 after my phone was lost. It’s now 30 May, and I’m still without a replacement — no clear answers, no regular updates, and no urgency from their side.

What frustrates me most is that I’ve had to do all the follow-ups myself. They don’t communicate unless I ask, and even then, I just get vague responses and empty promises. I’m constantly being given the runaround, and at this point, even government services are more efficient and professional.

To make things worse, they confirmed the phone I had insured was no longer available in-store. However, they also told me there was a phone available at the same value — but instead of processing that, they waited for reasons I still don’t understand. This kind of delay and indecision is unacceptable.

This entire experience has been incredibly frustrating and disappointing. I pay for insurance to be supported in exactly this kind of situation — not to be ignored and left without a phone for over two weeks. I expected better from a brand like iStore.

People should seriously reconsider using iStore Insure. The service is unreliable, uncommunicative, and completely fails to deliver on its promises.