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Horrible claiming experience, following day after i had I lost my phone, firstly went into store, they said claims are done online, i went online and tried online where i keep getting server errors when trying to process, called one the monday, they to send an email with relevant documents, then i had to send back claim form, which i did, called them to check all docs are in order, they said i had to resent back the claim form and the relavant docs all in one email, again no acknowledgement of docs recieved, i have to then pick up the phone and call to check if docs are received, mind you the waiting period is 20 min +. Phone lost on Saturday morning, been trying to claim since sunday. It's Wednesday claim still not processed/Acknowledged atleast. Horrid experience.