InsuranceBusters Claims Nightmare

I logged a insurance claim with insurance busters immediately when I got the news about my retrenchment. This was in March. I sent all the required documentation for the claim before my last day of employment. I made countless phone calls for feedback on my claim but Luchion Williams and team never seem to have feedback on my claim and that's if I happen to even be able to reach Luchion who was almost always on a tea or lunch break, he couldn't even be bother to call me back until I informed his colleagues that I wanted to escalate him.

This went on for weeks until Luchion finally decided to respond on the 22nd of April after I called him telling me that they have difficulty processing my claim because they can't reach my previous employer. I then made the necessary arrangements to get this resolved by calling them and emailing them myself though the email was already present on my certificate of service provided by my previous employer.

I then starting calling Luchion again beginning of May since I had been informed that the approval would take a month at most. This was again a pain because I could never reach Luchion who was either in a meeting, on another call, on a tea break or on a lunch break and didn't return most of my calls, Eventually on the 8th May after he called me back and I insisted on a written confirmation of the approved claim did I finally received a poorly written "approval" of my claim from Luchion. On the same day I asked how I would get confirmation that my debt is being paid monthly by insurance busters but got no response. I sent another email on the 15th May but yet again no feedback. So I started making more phone calls and yet again I had to mention escalation before he could return my calls. I requested the confirmation that the payment would be made on time (the 20th of every month) to which he said yes but this wasn't done and for my policy schedule detailing the sum that would be paid which Luchion said he would email to me on the same day but never did.

Today, the 26th May I receive an email from Lunchion after having asked again for the confirmation that the payment is made that in order for them to release the payment they need my bank statement. This is obviously news to me because every single time I eventually spoke to him he didn't tell me the full story of what the version of events would be and what exactly was needed from me until it was like now late.

I wish I had done a little more research before choosing insurance busters to avoid all of this. I would never recommend them to anyone needing insurance because they definitely DO NOT hold up to their end of the deal despite you having been paying them on time for the cover you have to beg to receive when it is time to pay up.

This is the worst company I have had the displeasure to dealing with.