Mislead by Insurance Zone / Backed by Hollard

On the 3rd Feb 2014 my wife was in her 120d BMW when the road washed away and the vehicle stalled in the water . Insurance Zone arranged to have the vehicle towed away to Club Motors a BMW recognised repairer , they quoted plus/minus R200 000 to have the engine replaced . Insurance Zones appointed assessor then removed our vehicle from Club Motors and took the vehicle to Trojan Panel beaters who quoted R30000 to have the vehicle repaired . My wife immediately on 7th Feb ,2014 drafted an email to our Brokers requesting that they confirm if Trojan Panel Beaters repair the vehicle that it would not affect our BMW maintenance warranty . Our brokers then took this up with Insurance Zone (underwritten by Hollard ) who then confirmed in an email dated 27th Feb , 2014 (Stella Kandreas ) that our warranty would definitely remain in place with BMW .<br> This year on 16th April , 2014 when my wife took her vehicle in to BMW for a minor repair they informed us our maintenance plan was not in force anymore due to the vehicle being repaired by a unauthorised dealer , namely Trojan Panel beaters . Insurance Zone backed by Hollard are refusing to rectify this situation. VERY POOR SERVICE !!!