Inadequate emergency response and follow-up

<p>Two hours ago, I told Insurance Zone that the plumbers they had sent out could not fix an electrical problem with my geyser, and that they needed to send an elictrician instead. They assured me that this would happen.</p> <p> </p> <p>One hour ago Insurance Zone contacted me to ask whether I had heard from their electrician. Instead of contacting the electrician and asking him. I told Insurance Zone that I had not heard from anyone.</p> <p> </p> <p>An hour later, I still have not heard from anyone.</p> <p> </p> <p>These additional services are provided "in the event of a home emergency." I really hope nobody ever needs an urgent response from these people, in a life or death situation. It would undoubtedly end in death.</p>