Easy pay insurance is a **** they are ****ming old people and promising lies

My uncle had an insurance policy with easy pay that he took out he was killed on the 17th of January at his home and went to submit the claim on the 18th we were given document's to submit back we did that on the 22nd we've been waiting for them to pay but they keep on telling us stories only today they tell us that the policy is on hold when we have to pay for debts we made for the funeral