Thank you for taking ownership of an error and customer service

<p>I took out a funeral policy with Assurity Insurance for my worker and dealt with Andile. He was great and offered a good policy.</p> <p>When the doucments had not arrived I was very annoyed and advised Andile to take it seriously that I was not happy and boy he did.</p> <p>I received a call this afternoon and he admitted to making a mistake - so few people take ownership of this and it is refreshing that the buck was not passed. I so appreciate his honesty and he told me to expect the policy within a day or so and it upon checking my email I found it was already in my in-box.</p> <p>I would like to thank him most sincerely for all of this and especially for his honesty.</p> <p>I would highly recommend him to be contacted for policies as he explained everything properly to me and sent me the brouchers etc. and as the only company to keep following up with me going through the process. I had left messages with various companies for quotes on policies.</p> <p>Regards</p> <p>Vanessa</p>