Unreasonable rules to disqualify your exam

ICB operates like ****mer that looks for any loophole for you to rebook exams for them to generate income, no contact number and that's a red flag. They have literally disqualified me for my camera technical issue, after all my tests and assignments I did in between work and family. They want me to rebook for the 3rd time. This is by far the worst place I have ever dealt with regarding exams. I have studied with universities and they are very reasonable as long as you produce prove.