Poor service delivery

I entered and paid for my exams which reflected on my learner portal before the exam closing date in the middle of march. Each week I have called to get my tracking number for my POE's and each week I get told to call back the following week as my name is not on the list.<br> <br> I phone this week again and on Monday (4th) I get told that actually my POE's were dispatched on the 14th March and I would receive an sms that day with my tracking numbers. I then call on Tuesday as I never received the SMS and again get told I would get the SMS today (being tuesday now). Once again something different. I voice my concern to the operator about all the miscommunication and she states she will get someone to contact me that day, she left a message for Mellisa stating it was urgent. And, as expected no phone call. I have just called again this morning to be told that my POE'S have not been dispatched at all, and that I will get an SMS with tracking numbers today. <br> <br> This is absolutely absurd. Exams are in 5 weeks, when will we receive our POE'S? The lack of communication and neglect of students enquiries is unacceptable. I just want someone to tell me what is going on and when will I receive my POE