POOR SERVICE AND DISREGARD FOR STUDENT NEEDS

I am curently a student at icb. Good day everyone I am not sure who is in the same boat as me. I had booked my exam for the 18, 19 and 20 August in Braamfontein but I was told later that the venue is temporary not available. I decided to look at the new dates provided and I chose Sept and Nov however it was Still that period where icb was not responding to emails., eventually after the rush they said they will do the changes for me and when I checked they booked my exams for 25, 26th and 27th. I accepted the dates and started preparing. This morning I wanted to check something on my portal and decided to check my exam dates to my suprise I am rebooked again to the 18th, 19th and 20th. I am prepared for 2 however I have one that I was planning to complete this coming week. Icb is telling me that they overbooked people for the dates they postponed me to and unfortunately I cannot postpone meaning I am forfeiting my money if I don't write. What is even disheartening is that I didn't even receive any communication regarding the change again and be given a chance to then decide what to do. Their service is disgusting. They have become a money making institution than a educational institution.