ICB your service sucks!!!

I am utterly disgusted with the horrible service that I receive from this so called institution. Firstly I had to write an exam in October. Major problems on the day, couldn't write my exam (I am not the only student as we are on a student chat group) So ICB comes back and says the problem was not on their side but they will rebook the exam anyway (obviously the fault was on their side). A month after I opted to rather write a paper exam at one of the centres which is 60kms from where I stay. In the hopes that everything will run smoothly. I was so happy with how the exam went. Today we received an email, the courier truck was hijacked with our papers. We have to rewrite. Again. On our chat group with other students, everyone complains about their certificates that get lost and take more than 5 months to reach them. This is totally unacceptable. Yet, they want their money before booking an exam.