I am not happy to talk to machine

I have been studying with ICB it is my first time receiving email 3 days before my exam to tell me that I did not submit my Poe. I don't understand why I received that email because I submitted my Poe on the 25 of September 2026.

I even checked it on Macci it said done and on the 29th of September I did check it it showed that it was in process.

I have sent messages and I can't wait for 48 hours I am writing on Monday.

I am so disappointed or you are running a **** I don't know.

Please explain what happened to my POE.

Regards Christina