Bad Customer Service

In April 2021 I requested and paid for a reprint of my diploma.

Last correspondence received from ICB was on the 13th of October 2021 promising my certificate reprint which was initially requested in April 21.

I still have had no confirmation as promised that the certificate left your office nor has I received anything via Post.

This is now really getting extremely frustrating and taking ridiculously long. I want this query ESCALATED!!!!!!