SICKENING CUSTOMER SERVICE, UNORGANIZED, *********, TAKE YOUR MONEY BUT DON'T GIVE YOU YOUR DIPLOMA

I wrote my RTAP in June 2021 this year, I then received a "not competent" mark, I was told I only receive a break down of my mark explaining the result if I PAY R1050. I then paid it and waited 3 months to receive the re-mark result, when I was told it will only take me 28 days. Upon requesting my money back from the ICB so I could redo the subject and cancel the remark, ICB Support Team member 'Rochelle Davids' "suddenly found the email that the ICB forgot to send me with my remark result, which was meant to be sent to me not even 1 WEEK after I requested my remark!!!

It was then discovered that I was marked PERFECT in all areas, and failed on the basis that I did the "incorrect topic". I disputed this because both my college and the ICB assured me that I may do any of the topics listed in the RTAP Instruction booklet GIVEN TO ME by the ICB.

Eventually after several weeks of my college escalating the matter all the way to the UK ICB branch I was told that I was remarked as "Competent" and passed. They gave me the MINIMUM mark needed to pass in order to bring the matter to a close.

Now after this I have been waiting OVER A MONTH, and I STILL have not received a refund for my remark, AND I have not had my diploma appear in my student portal, NOR a letter to confirm I've passed and my transcript of my results which I requested several times with NO RESPONSE over these past weeks.

I am able to prove my qualification to employers and am unable to find a job, my qualification is null and void because the ICB has provided me NO PROOF of it over the years and year I've studied with them and paid them all the money they've asked for studying with them.

Also for almost 2 years now, there has been no way to contact the ICB besides emailing them. No way to call or live chat with anyone.

This is thievery, *******ion, malpractice and ********* to the highest degree.

I am unable to seek employment and unable to further my studies because I have no way to prove my current level of education!!!!!!

This is sickening customer "service"!!!!