INSTATICKET - company sucks - bad service and finacial rip-off

I purchased first days play tickets for the cricket at Newlands for clients of mine. I specifically asked for and paid for Oaks Grass tickets at ZAR 950 per ticket. Paid the money, total of ZAR 4,750 back in June 2019. My tickets were classified as e-tickets so that I would receive them by email and this would allow me to send them on to my clients.

Close to the time I was getting no information other than to say batches of tickets were being sent out, please be patient. I emailed Francois van Maas, Frans Louw, Emily, Sam Best - I'm happy to name and shame them here.

Eventually I get an email to say they are now going to be couriered - did I have an address?

We got the tickets 2 days before the match and guess what? They were completely the wrong tickets.

Railway Stand tickets costing ZAR 460 each - my clients are not happy with me, but what can I do? They want a refund. I've sent emails to instaticket - nothing - am I surprised.

Such terrible service and completely *************.

Please do not use this company - bad communication and *********** tourists - not good for our country.