IP
Ivan P
1 reviews | Active since Oct 2011
02 May 2019, 15:20
BEWARE OF INSTATICKET
I purchased ticket for the Monster Jam at FNB stadium on 3 April. The full amount was taken from my card on 5 April, however, my tickets are still shown as processing. The company has no contact number on their website and multiple emails have gone unanswered. The show is now 2 days away and it seems I have been ****med! BEWARE OF INSTATICKET!
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Ivan P's updateReviewer Update
03 May 2019, 16:53I feel I need to apologise as my tickets were just delivered. However, My multiple emails have still gone completely unanswered having led me to believe that I would not see these tickets. So as not to disappoint my son, I had to go out and buy 2 more tickets at an absolutely exorbitant cost! this could have been avoided if Instaticket had simply rep**** to my mails and let me know what's going on. Their customer service is shocking. If anybody from Instaticket bothers to read this, in future, publish a contact number on your website so people can get hold of you (and actually answer the phone!). Your email service obviously doesn't work. I would personally not use this site again.
IP
Ivan P's update03 May 2019, 16:53
Reviewer Update
I feel I need to apologise as my tickets were just delivered. However, My multiple emails have still gone completely unanswered having led me to believe that I would not see these tickets. So as not to disappoint my son, I had to go out and buy 2 more tickets at an absolutely exorbitant cost! this could have been avoided if Instaticket had simply rep**** to my mails and let me know what's going on. Their customer service is shocking. If anybody from Instaticket bothers to read this, in future, publish a contact number on your website so people can get hold of you (and actually answer the phone!). Your email service obviously doesn't work. I would personally not use this site again.
Instaticket South Africa's replyOfficial
07 May 2019, 05:59Hey Ivan, we apologise the delivery process was not satisfactory. We send out automated emails with tracking numbers for all hard copy tickets delivered by Aramex then the courier manages the delivery once we dispatch to them. We did, however, experience some issues with this system and customers were not receiving the tracking emails for the Monster Jam so we do apologise for this, we are really trying to improve the ticket buying experience in SA but it is a work in progress! As a gesture of goodwill, we would be happy to offer you a 20% discount on any future just email *** with your order ID and we will facilitate the transaction. Thank you for using instaticket and I hope you enjoy the rest of the week! Kind Regards, Eliza
Instaticket South Africa's reply07 May 2019, 05:59
Official
Hey Ivan, we apologise the delivery process was not satisfactory. We send out automated emails with tracking numbers for all hard copy tickets delivered by Aramex then the courier manages the delivery once we dispatch to them. We did, however, experience some issues with this system and customers were not receiving the tracking emails for the Monster Jam so we do apologise for this, we are really trying to improve the ticket buying experience in SA but it is a work in progress! As a gesture of goodwill, we would be happy to offer you a 20% discount on any future just email *** with your order ID and we will facilitate the transaction. Thank you for using instaticket and I hope you enjoy the rest of the week! Kind Regards, Eliza