No Support, feedback or response

Dear Sir/Madam,<br> I joined Megastocx/Instastocx on the 15/01/15 and paid R19950. I started the simulation trading in ?/02/15 [Can not remember the exact date] which ended around the middle of September 2015. During this simulation period of six months I did not make any money on companies which they send via SMS. If you do not make your 40% during that time they will refund the R19950. Jaco at support sent me the warranty application form which I filled in and sent back the 21/09/15. I phoned Jaco and he said they received it and it is being processed. [Supposed to be 21 days] Two months later I emailed him again [29/11/15] to find out what is happening but no response. For 2 weeks before Christmas I tried to get hold of them and even the IT person that loaded the software on my laptop. There was just no answer at their office. I am disgusted with them as no one has ever communicated with me i.e. how are you doing/do you need support etc. This is now going for 4 months since I sent back the warranty form. It is long over 21 days! <br> My details are:<br> Client: P. Pietersen<br> Serial number: ***1<br> Order number: 115598<br> Their email: [Email Removed]<br> Tel: ***