Zero rating for no service

I went to ABSA bank at Cape Gate today at 15h40 to get a new card because my old card expired last month. At the door I was told admissions closed at 15h30, yet the hours for banking clearly shows from 09h00 to 16h00.. I asked permission at work in Somerset West to leave earlier so that I can get to the bank in time, just to be told that I am too late. Thank you ABSA. No wonder your ratings are so low as a banking institution. Cheers. Keep your card, keep your credit facilities. I will pay what I owe you and then it is goodbye.