Waste of time on futile phone call. Useless enail to say, we contacted you. No reason stated, no name stated.

I have a query on my funeral policy. Wrote an email, received a response about a week ago.

Went on holiday, have not yet fulfilled their requirements. I received a call but could not reach my phone in time. No voice message, but a telephone number to call. A call centre. No specific name to ask for. Then I received a message to say that ABSA called me, gave me a number to phone, no ref number, no name. I phoned, a lady answered and went thriugh the whole verification processes but their system was slow to liad the questions. I said i cannot hold on too long, not much airtime. She simply said “That is our process unfortunately”. I said, unfortunately for me, we are wasting MY airtime, and i still dont know who called me and why. She kept on wasting my tine by explaining why the “Procedures”. I explained to her that i wrote in to request change of funeral policy premiums to annual. She said “It cannot be done”. That is incorrect info. I said “But I received a message with ABSA Life’s requirements to change to annual”. Then, without missing a beat, she said “That is why we phoned you, to follow up on ourtstanding requirements. In summary, she wasted my time, my airtime, gave me incorrect information and, after i had complained that my airtime was running out, when we finished the call, she did not disconnect on her side. I only realized that because the background music was still playing on my phone. That was deliberate, absolutely inexcusable.