KB
Kadefunwa B

1 reviews | Active since Jun 2014

16 Feb 2016, 07:49

Unauthorised & ******* deductions from my account

I cancelled my policy with Instant Life in February 2013, but they have continued to deduct the premiums since then to date. In this period these premiums have escalated without my permission. I am not the person who peruse my bank statement hence I missed these deductions over this period. <br> <br> I have written numerous e mails to Instant Life with no success in resolving the matter. Most of their responses are annoying and the time they take to respond is worse than Government Departments. (Proof can be provided)<br> All I need is the reimbur*****t of my hard earned cash. I cannot be ****** this way by this company. Do I really have to take the trouble of going through this to have my money back. The question that begs an urgent answer is whether or not this is pure arrogance, Ineptness of junior staff/management, dismal systems failure or Company policy to rob money from the customers. <br> All I need is my money and compensation for the loss of interest to be credited back to my account with immediate effect. I am prepared to take this to SAFM and other media platforms and the Ombudsman to defeat the arrogance I am experiencing from Instant Life and Guard Risk<br>

0
Replies (1)
Absa Life
Absa Life's reply18 Feb 2016, 12:38
Official
Hello Kade,

Thank you for contacting us.

We appreciate customers who let us know when they're not receiving the level of service they expect.

We can confirm that we have reviewed and addressed your query. Please refer to the email response we sent to you on 18 February 2016.

Kind Regards
The Instant Life Team