Unacceptable

The consultants that are responding to email queries do not do their due diligence they just respond for the sake of responding. After one debit rejection for my error instant life now wants to cancel my policy. No double debit was processed on the 25th of April and they are saying it rejected due to to no funds available. Who did they check with? Did they even look at my system. My Life policy must not be cancelled and I must be double debited like I requested.