RP
RP P
1 reviews | Active since Sept 2023
22 Sept 2025, 16:18
Terrible service and miscommunication
I took out a Instantlife policy on 1 March 2025. The policy terms and conditions state that a cash back would be due six months after payments are made. It is now the 7th month. They are giving me the run around for the cash back. My policy debits are from my husbands account because he has an ABSA cheque account and also online banking. Now they are saying the policy holder and payer has to be an ABSA account holder… nowhere that it stipulate that in the policy. I’ve asked to speak to a manger.. but to no avail
Please don’t use Instantlife by ABSA
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Replies (3)
Absa Life's replyOfficial
22 Sept 2025, 18:03Dear RP
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***5.
Regards
Russell Edwards
Customer Value Management
Absa Life's reply22 Sept 2025, 18:03
Official
Dear RP
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***5.
Regards
Russell Edwards
Customer Value Management
RP
RP P's updateReviewer Update
25 Sept 2025, 12:03Dear Russell
I have noted your comment. I was contacted by Tricia on Tuesday, 23 September 2025 and she indicated that my profile was blocked ... which I was not made aware of. She indicated that i should forward a copy my ID and a Letter to request Instantlife ABSA to unblock my profile. Today is 25 September 2025 and I am still awaiting POSITIVE FEEDBACK from Instantlife ABSA
I have noted your comment. I was contacted by Tricia on Tuesday, 23 September 2025 and she indicated that my profile was blocked ... which I was not made aware of. She indicated that i should forward a copy my ID and a Letter to request Instantlife ABSA to unblock my profile. Today is 25 September 2025 and I am still awaiting POSITIVE FEEDBACK from Instantlife ABSA
RP
RP P's update25 Sept 2025, 12:03
Reviewer Update
Dear Russell
I have noted your comment. I was contacted by Tricia on Tuesday, 23 September 2025 and she indicated that my profile was blocked ... which I was not made aware of. She indicated that i should forward a copy my ID and a Letter to request Instantlife ABSA to unblock my profile. Today is 25 September 2025 and I am still awaiting POSITIVE FEEDBACK from Instantlife ABSA
I have noted your comment. I was contacted by Tricia on Tuesday, 23 September 2025 and she indicated that my profile was blocked ... which I was not made aware of. She indicated that i should forward a copy my ID and a Letter to request Instantlife ABSA to unblock my profile. Today is 25 September 2025 and I am still awaiting POSITIVE FEEDBACK from Instantlife ABSA
Absa Life's replyOfficial
25 Sept 2025, 12:40Dear RP
Our team is still attending and I will provide you with an update before or by the close of business on 29 September 2025..
Regards
Russell Edwards
Customer Value Management
Absa Life's reply25 Sept 2025, 12:40
Official
Dear RP
Our team is still attending and I will provide you with an update before or by the close of business on 29 September 2025..
Regards
Russell Edwards
Customer Value Management