Terrible service

I lost my mother on the 12 of April 2021,she has always been a loyal client to Absa to a point whereby she took out funeral cover underwritten by absa (instant life) I tried to put through a claim it's been a week now since my mother's passing and no body seems to know how far the claim is. I went to Absa Westgate and the manager tried to assist me but still no pay out was done all the documents we submitted they promised a 24hr turn around time but till today the 20th of April nothing has been done.Am very disappointed at the poor service That am getting as a potential client and will never recommend Absa products to anyone An still waiting for a claim payout of R25000 from instance life under written by Absa