Stupid procedures

So I phoned the instant life help desk because I wanted to have my debit date changed on the funeral policy I have for my mother. I am paying for the policy and now my salary day has changed. I was told that I must ask my mother to call in and move the debit but the account instant life is drawing from is in my name. I was not changing the content of the policy, just the debit date. I was also told to write a letter, I am not going to do that and I am hoping that there will be no debit orders for the 25th because I do not get paid then. I want my debit order to be on the last day of the month or we can cancel the policy. My advise to anyone reading this is that you know you dealing with a **** company when the most basic thing becomes hard.