STAY AWAY, FAR FAR AWAY!!!!

Item: Absa Life
Rating: 1
Author: Stefan T

Instant Life is just an excuse/front for a ********** OPERATION!!! My wife was contacted by one of their agents providing a quote for life insurance. She went through the quote process but DID NOT ACCEPT THE QUOTE. We were still in the process of obtaining quotes from other life insurance providers to compare. Next thing you know Instant Life starts deducting money from her bank account.

When calling them, I'm diverted to a mailbox saying that I should leave a message, and directly thereafter saying that the mailbox is full and can't accept any further messages.

When I finally got through to someone, I requested a copy of the recording of the telephone conversation where my wife supposedly consented to taking out the policy. It was at that point where they just put the phone down in my ear.

PAY BACK THE MONEY!!!! Instant Life

Helpful (0)

Replies (5)

Absa Life's replyOfficial

27 Sept 2022, 13:08

Dear Stefan,

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback.

Kind regards,

Basani Hlungwane

Absa Bank Ltd

Absa Life's reply27 Sept 2022, 13:08

Official

Dear Stefan,

Kind regards,

Basani Hlungwane

Absa Bank Ltd

Absa Life's replyOfficial

27 Sept 2022, 21:52

Please be advsed that we sent an email requesting request you to please provide us with the ID number or account number concerned for us to assist further.

Absa Life's reply27 Sept 2022, 21:52

Official

Please be advsed that we sent an email requesting request you to please provide us with the ID number or account number concerned for us to assist further.

Absa Life's replyOfficial

28 Sept 2022, 12:47

Dear Stefan Du Toit,

We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information.

Please be advised that we will be closing the case at end of day 28/09/2022 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.

Looking forward to hearing from you soon.

Absa Life's reply28 Sept 2022, 12:47

Official

Dear Stefan Du Toit,

Looking forward to hearing from you soon.

Stefan T's updateReviewer Update

30 Sept 2022, 14:45

Update: Proof of debit order requested and submitted, only to get the following email in response:

"Your email to the ABSA Customer Support Center could not be processed due to a technical error."

I will say again: STAY AWAY, FAR FAR AWAY!!!!

Stefan T's update30 Sept 2022, 14:45

Reviewer Update

Absa Life's replyOfficial

14 Oct 2022, 17:24

Feedback has been sent to the policy holder.
We apologise for the inconvenience caused.

Absa Life's reply14 Oct 2022, 17:24

Official

Feedback has been sent to the policy holder.
We apologise for the inconvenience caused.