POOR SERVICE - NO RESPONSE - IRRESPONSIBLE ATTITUDE

<p>I app**** for life cover in June of 2016 via telephone. I was informed that the application had to be referred to the underwriters. After a few weeks of no response and many phone calls, I was informed that life cover was declined. I immediately queried that as I don't suffer from any life threatening diseases. I declared, during the telephonic application process, that I take chronic medication for blood pressure and cholesterol, but all is under control. I also declared that I received a stent implant in July of 2015 and that everything is under control and that I pay regular visits to my physician and cardiologist in this regard.</p> <p> </p> <p>I then queried the reason why life cover was refused. I was informed that it had to be referred to the underwriters. I received a reply from the underwriters (via Instant Life) that "it was refused as a result of the answers I provided to the medical questions". I queried this response as I answered many medical questions; I needed the exact reason why to enable me to take applicable action so that I can be prepared when applying for life cover from another institution. I have sent numerous emails to Instant Life as well as to the underwriters in this regard.</p> <p> </p> <p>I have received the following email in response during the last week of July:</p> <p>Dear Sir </p> <p>I apologize for the inconvenience caused. </p> <p>I have forwarded your request to one of my colleagues responsible for Instant Life cases, for urgent assistance.</p> <p> Trusting this meets with your approval.</p> <p> Kind regards, </p> <p> Graca de Gouveia</p> <p>Senior Underwriter</p> <p> RGA Reinsurance Company of South Africa Limited</p> <p> </p> <p>This is now two months later, NO RESPONSE as yet - I have in the meantime sent further emails to Instant Life and the underwriters, with no response received.</p> <p> </p> <p>I have been held ransom for a few months now - the no-response attitude has withheld me form applying for and acquiring life insurance from another company, putting my family's livelihood at stake should something happened or happens to me prior to your response. </p> <p> </p> <p>This is not only poor service - it is irresponsible from life insurers and underwriters who ought to know better.</p> <p> </p> <p>CE Schutte.</p>