Poor service

Item: Absa Life
Rating: 1
Author: THABISA M

I have got a policy with absa instant life, so I tried to move my debit date to the 28th of every month but with no luck. I sent an email 2 weeks prior the debit date but no response was received. I also made a call and the consultant said he was gonna call me back but until today nothing. I feel like I been sabotage because I had the policy for the longest time.

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Replies (1)

Absa Life's replyOfficial

24 Mar 2025, 12:57

Dear Thabisa Mpotu

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3 Kind regards,Group Customer CareRezona Louw

Absa Life's reply24 Mar 2025, 12:57

Official