Poor service

They are ridiculous, asking for uncessary documents, when my husband has had this policy for over 3 years they still want so much personal information, I'm still in mourning my husband's death and here I must be running around, getting medical history documents, his whole medical aid history, this is all alot, and I'm a working single mother with 2 boys who need their mother and when I'm off I must be doing all the running around, we take these things out for peace of mind knowing when we die our families and kids will be taken care of with these policies, this is ridiculous and so unfair