BV
Barbara V
1 reviews | Active since Aug 2012
15 Mar 2022, 12:51
PATHETIC SERVICE ABSA INSTANT LIFE COVER
I CANNOT EMPHATIZE ENOUGH HOW DISGUSTED I AM IN ABSA INSTANT LIFE THIS IS VICTIMISATION ON THE HIGHEST LEVEL YOU CAN THINK OF. I TOOK OUT LIFE COVER WITH ABSA BECAUSE I HAVE A BOND WITH ABSA AFTER A FEW MISHAPS ABSA CANCELLED MY LIFE COVER JUST LIKE THAT TELL YOU DONT GET ON THE BAD SIDE OF HAZEL BECAUSE SHE DOESNT LIKE WHITE PEOPLE SO NOW I WANTED TO REINSTATE MY ABSA LIFE AND I WAS TOLD THAT IT WAS SENT TO THE UNDERWRITING TO CHECK MY BACKGROUND .. BUT THEY DIDNT HAVE A PROBLEM IN THE BEGINNING OF MARCH 2022 WHEN THEY DEDUCTED THE DEBIT ORDER WITHOUT DEBI CHECKS IN PLACE .. OH WOW ABSA SO IF YOU TAKE ON ABSA THIS HAPPENS
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Replies (1)Absa Life's replyOfficial
04 Nov 2022, 08:21 Dear MRS Barbara Mac Vay
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
Absa Life's reply04 Nov 2022, 08:21
Official
Dear MRS Barbara Mac Vay
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
