Instantlife is BEYOND useless!

Losing a life partner has proved THE most heart wrenching, life altering experience ever! BUT one has policies in place and know (or hope) everything will go according to plan with as little upset as possible. NOT with Instant life. he passed the 19 May 2024. A week later I started submitting all docs to all insurers as there is a Instant life policy specifically for our bond. Obviously there was a couple of additional questions and docs BUT I sent the final docs on 24 June 2024, phoned last week was pushed from pillar to post was promise a call back which needless to say never happened! not even their system shows that I send the last docs BUT I used THEIR reference number BUT you cannot mail anyone directly EVERY F*&^%$ mail goes to a central email address. No wonder they are so confused and slow and slack! NO ONE TAKES responsibility you cannot even phone someone directly! ALL goes through a call center can u imagine??????????????????? In the meantime our bondholders are phoning crazily wanting to know when the outstanding bond will be settled What the actual F?!