Instant life / Absa Poor sevice when you need them the most

these guys have canceled my life insurance during the lock down. ( as i was short falling with my monthly contribution. i have tried sending mails to them with no response from them , over 2 months now... every time i call the , on the phone their have two options 1 for new clients 2 for exiting clients. i must have called the round about 15 times and used option 2 ......you can never get some one to answer the phone. but when i select option 1. they answer with seconds . this is sad ,,no after sale service.. i had this insurance +- 9 years now ...if seems like they wan new to take out a new policy...which i feel is wrong, as my life change in the past 9 years. on the same note i was to get a lump sump bonus after 10 years,,which i now lost out on... this i way they are saving now... this company is now owned by absa bank. sad to say i do not trust them any more.